Shipping & Returns
At The Haus of Plush, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well. Your order will be processed within 3 to 5 business days. Products ship within 7-10 business days from your order date. During Major Sales and Promotions, orders may take up to 15 business days for orders to process. Processing times for wigs can take up to 25 business days. During major holidays, processing times for wigs can take up 35 business days. Orders are not processed on weekends and/or major holidays. We strongly recommend scheduling your hair appointment with these time frames in mind.
Order processing begins as soon as an order is submitted. As a result, order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.
Expenses associated with delayed or incorrect orders - The Haus of Plush is not responsible for your hair appointment cancellation fees assessed by your Hair Stylist/Salon. We ask that you receive and confirm all items purchased before confirming any and all hair appointments. The Haus of Plush is also not responsible for the installation of the products purchased on our website and stores.
Payment TermsTerms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.
The Haus of Plush reserves the right to request additional payment and shipping verification after an order is submitted.
All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled. Thank you for your understanding!